eRepair
What is it?
eRepair is an online service developed for EFHC tenants to lodge their non-urgent repair requests.
Through this online form, tenants can advise the maintenance committee of a specific issue when they lodge their request.
eRepair is available 24 hours a day, seven days a week. This means tenants can submit their requests at anytime that is convenient to them.
eRepair forms are sent to the EFHC Maintenance Committee for review and processing. Tenants will then notified by email or SMS of the outcome.
You can log requests anywhere, anytime.
If a tenant has a repair identified as urgent (see below) don't use this form. Contact the Maintenance Officer directly to discuss best course of action.
Day-to-day maintenance (responsive)
As community housing providers we operate a priority system that allows us to distinguish between urgent and non-urgent repairs and to respond accordingly.
In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to.
Planned maintenance (cyclical)
The quality of all properties deteriorates over time as a result of normal wear and tear and because of ageing.
Consequently, we are required to develop plans for the long-term maintenance of our properties. This ensures that the properties we manage are maintained at an appropriate standard for the whole of their useful life.
Some repairs you may wish to report will be carried out as part of this planned maintenance.
Emergency repairs
NB: don't use this form. Contact the Maintenance Officer directly to discuss best course of action.
The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of reporting. Not all emergency repairs can be completed immediately, in which case a temporary repair should be carried out. An emergency repair is defined in the Residential Tenancy Act as a:
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Burst water service
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Blocked or broken lavatory system
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Serious roof leak
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Gas leak
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Dangerous electrical fault
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Flooding or serious flood damage
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Serious storm or fire damage
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Failure or breakdown of the gas, electricity or water supply to the premises
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Failure or breakdown of any essential service on the premises for hot water or cooking
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Fault or damage that cause the premises to be unsafe or not secure